1. Definitions
- Platform: the ReceberSMS website, app and Telegram bot available at the official domains.
- User: any natural person who uses the Platform.
- Temporary Number: a disposable virtual phone number provided by the Platform to receive SMS messages.
- Top-up Balance: credits purchased by a User to use the Platform services.
2. General Rules
2.1 ReceberSMS provides temporary numbers primarily for receiving verification SMS. Availability is not guaranteed for every message or service.
2.1.1 The Platform provides Temporary Numbers on a best-effort basis. Delivery and receipt of SMS messages depend on third-party mobile operators, network providers, and external services. The Platform does not guarantee that any SMS will be delivered, received, accepted, or processed by any third-party service.
2.2 Use of the Platform implies acceptance of these Terms. If you do not agree, stop using the Platform immediately.
2.3 Any illegal, fraudulent, or harmful use of the Platform is strictly prohibited.
2.3.1 Users may not use the Platform for any unlawful, fraudulent, abusive, or harmful purpose, including but not limited to money laundering, phishing, spam, identity theft, harassment, creation of fake accounts intended to violate third-party Terms of Service, circumvention of legal restrictions, or any activity that infringes the rights of others.
2.4 ReceberSMS may modify, suspend, or discontinue services at any time. When feasible, changes will be announced.
2.5 The Platform does not guarantee uninterrupted availability and may perform maintenance, upgrades, or emergency interventions at any time, with or without prior notice.
3. Registration and Access
3.1 Registration may be required to use certain features.
3.2 Users must provide accurate information and keep credentials secure. You are responsible for all actions performed with your account.
3.3 Users represent that they have the legal capacity to enter into this agreement under applicable law. If required by applicable law, minors must obtain authorization from a parent or legal guardian.
4. Services
4.1 Temporary Numbers are provided for short-term reception of SMS messages (by default 20 minutes unless otherwise stated).
4.1.1 Some third-party services may reject, restrict, or block virtual or temporary phone numbers. Such restrictions are entirely outside the Platform's control and do not constitute a defect or failure of the service.
4.2 After the defined period, the number becomes inactive and the Platform is not responsible for any subsequent use or consequences.
4.3 ReceberSMS is not responsible for restrictions or blocks imposed by third parties, including mobile operators or external services.
4.4 SMS messages associated with Temporary Numbers may be permanently deleted after the number expires and cannot be recovered.
4.5 The User acknowledges that the Platform provides access to Temporary Numbers only and does not guarantee the creation, maintenance, verification, recovery, or continued availability of any account with third-party services.
5. Top-up Balance and Validity
5.1 Users may buy credits (Top-up Balance) to use Platform services via the app or the Telegram bot.
5.2 Balances can be assigned an expiration date. The Platform will communicate any validity period to users through its official channels.
5.2.1 Unless otherwise stated, the validity period of purchased balances will be displayed in the User account or communicated through the Platform's official channels.
5.3 Expired balances may be removed without obligation to refund, unless otherwise stated by the Platform.
5.4 Balances are personal, non-transferable and not shareable with third parties.
5.5 Prices, fees, and service costs may be changed at any time without affecting purchases already completed.
6. Refund Policy
6.1 Refund requests are accepted within 1 (one) hour after a top-up, provided the credits were not used.
6.2 Verification of a refund may take up to 5 business days from the moment all required information is provided.
6.3 No refunds will be issued after partial or full use of credits, or if credits expired according to the announced validity.
6.4 Refund eligibility for failed activations or unsuccessful SMS reception shall be determined solely by the Platform after verification of internal service logs and technical records.
7. Complaints and Support
7.1 Complaints should be submitted through the Platform's online chat or official support channels within 30 days of the event.
7.2 Provide relevant details (time, transaction, description) to help investigation.
8. Liability
8.1 Users are fully responsible for how they use Temporary Numbers.
8.2 The Platform is not liable for:
- third-party failures (operators, external services);
- use or misuse of numbers after expiration;
- legal consequences arising from Users' actions.
8.2.1 The Platform is not affiliated with, endorsed by, or responsible for any third-party website, application, online service, or organization for which Temporary Numbers are used.
8.3 The Platform may suspend, restrict, terminate, or permanently ban any User account, temporarily or permanently, at its sole and exclusive discretion, with or without prior notice, whenever it determines that such action is necessary to protect the Platform, its users, its business interests, comply with legal obligations, prevent abuse or fraud, or for any other legitimate reason. The Platform may also cooperate with competent authorities whenever required by applicable law.
8.4 To the maximum extent permitted by applicable law, the Platform's total liability arising from any claim shall not exceed the amount paid by the User for the specific service giving rise to such claim.
9. Confidentiality and Data
9.1 Confidential information provided by the Platform must be kept secret and used only for authorized purposes.
9.2 The Platform processes personal data according to applicable law, including the Brazilian General Data Protection Law (LGPD — Law No. 13.709/2018), where relevant.
9.3 For details on data processing, see the Platform's Privacy Policy.
9.4 The Platform may retain technical logs, access records, transaction information, and other operational data for security, fraud prevention, legal compliance, dispute resolution, and service improvement purposes, in accordance with applicable law.
10. Force Majeure
The Platform is not responsible for interruptions caused by events beyond its control, including natural disasters, telecom outages, government actions, third-party failures, or other force majeure events.
11. Intellectual Property
11.1 All trademarks, logos, software, source code, databases, designs, content, documentation, and other intellectual property associated with the Platform are owned by GenkiMedia or its licensors and are protected by applicable intellectual property laws. No rights are granted to Users except the limited right to access and use the Platform in accordance with these Terms.
12. Term and Termination
12.1 These Terms apply from the date the User accepts them and remain in force until terminated.
12.2 The Platform may terminate access for Users who breach the Terms. Users may cancel their accounts at any time via the Platform support channels.
12.3 Termination does not relieve the User of obligations accrued prior to termination.
12.4 These Terms shall be governed by the laws of the Federative Republic of Brazil, without regard to conflict of law principles.
12.5 Any dispute arising from these Terms shall be submitted to the competent courts of the State of Minas Gerais, Brazil, unless otherwise required by mandatory consumer protection laws.
13. Miscellaneous
13.1 The Platform may update these Terms at any time by posting the new version on the official domains. Continued use after changes means acceptance.
13.2 If any provision is found unenforceable, it will be reinterpreted to achieve its purpose to the greatest extent permitted by law; other provisions remain in effect.